LOOKFANTASTIC rules taken from the shop's official pages, last checked on 26 Oct 2026. Each answer links to the page it came from; when in doubt, what LOOKFANTASTIC shows at checkout is what counts.
Does LOOKFANTASTIC offer free delivery?
Yes. LOOKFANTASTIC makes Tracked Delivery free on UK orders over £25; below that it costs £3.95, with 2-3 days allowed for delivery. LOOKFANTASTIC applies the same £25 threshold to Tracked Click & Collect at more than 8,500 collection points.
LOOKFANTASTIC Next Day Delivery costs £5.95 for orders placed before 1am, and LOOKFANTASTIC does not deliver on bank holidays.
LOOKFANTASTIC Premier Delivery costs £5.95 for 12 months of unlimited delivery on orders of £10 or more, but LOOKFANTASTIC only offers it in England, Scotland and Wales and it does not cover Same Day Delivery.
Sources: Delivery Information | LOOKFANTASTIC · LOOKFANTASTIC Premier Delivery | Free Unlimited Delivery
What is LOOKFANTASTIC's returns policy?
LOOKFANTASTIC gives 30 days from receiving an item to start a return, and LOOKFANTASTIC only accepts items that are unopened and unused with any seals intact.
LOOKFANTASTIC returns are registered online through ZigZag, and LOOKFANTASTIC does not offer exchanges: shoppers reorder and return the original for a refund.
LOOKFANTASTIC says the refund should reach the shopper’s account within 5 working days; for damaged, faulty or wrong items, LOOKFANTASTIC asks shoppers to contact customer service with photos or video.
Sources: LOOKFANTASTIC Refunds & Returns · Help Centre › Returns and Refunds › When will I receive my refund?
Can you pay with Klarna or Clearpay at LOOKFANTASTIC?
Yes. LOOKFANTASTIC offers Klarna, either paying 30 days later or in three interest-free instalments, for UK residents aged 18 or over.
LOOKFANTASTIC also accepts Clearpay on orders from £1 to £1,500 including delivery, split into 4 interest-free instalments every 2 weeks; late fees apply.
LOOKFANTASTIC offers Frasers Plus credit too, interest free over 3 months or with interest over 6 to 36 months (representative 29.9% APR, variable).
Sources: Klarna | LOOKFANTASTIC · ClearPay | LOOKFANTASTIC · Frasers Plus | LOOKFANTASTIC
Does LOOKFANTASTIC offer a student or NHS discount?
Yes. LOOKFANTASTIC offers student and young person discounts through UNiDAYS, Student Beans, TOTUM and Gocertify, and LOOKFANTASTIC says students with a .ac.uk email address can get a code for up to 30% off.
LOOKFANTASTIC also lists a Key Worker & NHS Discount on its UK site; LOOKFANTASTIC does not state its percentage on the pages checked.
Sources: LOOKFANTASTIC Student Discount · Student Discount | LOOKFANTASTIC · LOOKFANTASTIC - Beauty, Fragrances, Skincare & Haircare
How do you use a LOOKFANTASTIC discount code?
LOOKFANTASTIC asks for the discount code in the basket: open My Basket, type the code in the box marked "Got a discount code? Enter it here" and click Add.
LOOKFANTASTIC accepts only one discount code per order, and LOOKFANTASTIC always leaves brands such as La Mer, Jo Malone London and GHD, plus sale items, out of its promotions.
Sources: Help Centre › Payment and Discounts › How do I use a voucher code? · Terms and Conditions | LOOKFANTASTIC · Help Centre › Payment and Discounts › Which brands or products are excluded from offers and promotions?
