Returns policies at UK shops

Q: Which shops give you 60 days or more to return an order?

None of the 13 shops on the Penny o' Pocket UK list gives 60 days or more; the longest window is 35 days, unused and unopened, in original condition with seals intact (Boots), according to the official pages checked by Penny o' Pocket UK.

As of 26 Oct 2026, 13 shops on Penny o' Pocket UK state on their official pages how many days you have to return an order: Boots (35 days, unused and unopened, in original condition with seals intact), LOOKFANTASTIC (30 days, from receipt, unopened and unused with seals intact), Myprotein (30 days, from receipt, pristine condition in original packaging with tags) and 10 more shops. The table goes from the longest returns window to the shortest, with what each window covers (for example, unworn items with tags or exchanges only), the link to the rule and the date it was checked.

Updated 26 Oct 2026How we check shop information

Returns policies at UK shops: 13 shops

Shop	Returns window	What the shop says	Source
Boots discount codesBeauty	35 daysunused and unopened, in original condition with seals intact	Boots accepts unwanted items back free of charge within 35 days for a refund or a replacement, offers a replacement only when the item is in stock and says it is unable to exchange items.	Delivery your way › Returnschecked on 26 Oct 2026
LOOKFANTASTIC discount codesBeauty	30 daysfrom receipt, unopened and unused with seals intact	LOOKFANTASTIC gives UK shoppers 30 days from receiving an item to start a return, and the item must be unopened and unused with any seals intact.	LOOKFANTASTIC Refunds & Returnschecked on 26 Oct 2026
Myprotein discount codesHealth & Wellbeing	30 daysfrom receipt, pristine condition in original packaging with tags	Myprotein gives shoppers 30 days from receiving an item to start a return; products must be in pristine condition in their original packaging with tags attached.	Returns Policy \| Myprotein UKchecked on 26 Oct 2026
Clarks discount codesClothing & Shoes	28 daysfrom receipt; unworn, original condition (14 days for sale items)	Clarks accepts returns of unworn items in their original condition within 28 days of receipt, or within 14 days for items bought in a sale.	Returns, Refunds & Exchangeschecked on 26 Oct 2026
Marks & Spencer discount codesMarketplaces & Department Stores	28 daysonline or in store, except Sale items; unworn and unused	Marks & Spencer has a standard 28-day returns policy for items bought online or in store, except Sale items, and returned items must be unworn and unused.	Help and Support › Returns & Refunds › General returns questions › What is your returns policy?checked on 26 Oct 2026
New Look discount codesClothing & Shoes	28 daysfrom delivery or collection, unworn and in original condition	New Look accepts returns within 28 days of receiving or collecting an online order, including items bought with promotional discounts, as long as items are unworn and in their original condition.	What is your returns policy?checked on 26 Oct 2026
River Island discount codesClothing & Shoes	28 daysfrom delivery or store purchase; clean, unworn, with tags	River Island accepts returns within 28 days of delivery or store purchase, as long as the items are clean, unworn and still have their tags attached.	Returns - How Can We Help - River Islandchecked on 26 Oct 2026
Superdrug discount codesBeauty	28 daysfrom receipt, unused and in original packaging	Superdrug refunds items returned unused, in resalable condition and in their original packaging within 28 days of receipt.	Return Policy \| Superdrugchecked on 26 Oct 2026
Very discount codesMarketplaces & Department Stores	28 daysfrom receipt, complete and unused in original packaging	Very refunds most goods returned within 28 days of receipt that are complete, unused, in their original packaging and with any security tags intact, and returns are free under its Approval Guarantee.	Help & FAQs › Returns › What is your Returns policy?checked on 26 Oct 2026
boohoo discount codesClothing & Shoes	21 daysfrom receipt, unworn and unwashed with original labels	boohoo accepts returns within 21 days of the day the order is received, and clothing and footwear must be unworn and unwashed with the original labels attached.	Returns Information \| boohoochecked on 26 Oct 2026
Barking Heads discount codesPets	14 daysfrom delivery; unused, in original packaging, seal unbroken; shopper pays return postage	Barking Heads gives shoppers 14 days from the delivery date to change their mind and cancel an order, except for some perishable products and items whose protective or hygiene seal has been broken.	Returns & Refunds Policy – Barking Heads & Meowing Headschecked on 26 Oct 2026
Moonpig discount codesGifts & Flowers	14 daysfrom receipt, non-personalised goods only (legal change-of-mind right)	Moonpig’s UK terms restate the legal right, under the Consumer Contracts Regulations 2013, to change your mind about non-personalised goods within 14 days of the shopper or recipient receiving them.	Terms & Conditions \| Moonpigchecked on 26 Oct 2026
Optimum Nutrition discount codesHealth & Wellbeing	14 daysunopened with the seal unbroken and still in date	Optimum Nutrition accepts returns within 14 days when the seal is unbroken, the packaging is unopened, the product is still in date and any clothing still has its original label.	Optimum Nutrition Customer Service › Returns Policy › When can I return a product?checked on 26 Oct 2026

Each rule belongs to the shop and can change without notice: check the link before you buy. Penny o' Pocket UK may earn a commission when you shop through its links; that never changes the order of this list, which follows only the value each shop states.

Frequently asked questions

Which UK shop has the longest returns window?

Boots has the longest returns window among the 13 shops on the Penny o' Pocket UK list: 35 days, unused and unopened, in original condition with seals intact, according to the official pages checked by Penny o' Pocket UK. What the window covers (refund, exchange, credit note) varies from shop to shop.

Which shops give you 60 days or more to return an order?

How this list is built

Each row comes from the shop's guide on Penny o' Pocket UK: information published on the shop's own official page, with the link and the date it was checked. Only shops that state a number (the number of days to return an order) are included; a rule without a number is left out, never estimated.

The information is gathered with the help of AI and checked against the official page it came from. Each item has a deadline: this one is checked again within 180 days. Once that deadline passes without a new check, the shop leaves this list until the information is checked again.

See how Penny o' Pocket UK publishes discount codes and shop information.

Other comparisons

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