Marks & Spencer rules taken from the shop's official pages, last checked on 26 Oct 2026. Each answer links to the page it came from; when in doubt, what Marks & Spencer shows at checkout is what counts.
Does Marks & Spencer offer free delivery?
Marks & Spencer offers free UK Standard Delivery on fashion, home and beauty orders over £75 and charges £3.99 below that; furniture is excluded and costs £15 for standard delivery.
Marks & Spencer charges £5.99 for UK Next Day or Nominated Day Delivery, with Northern Ireland excluded, while Marks & Spencer store collection is free on all fashion, home and beauty orders.
Marks & Spencer does not currently deliver fashion, home and beauty orders to GX or JE postcodes or to BFPO addresses, and money spent from a Marks & Spencer Sparks wallet does not count towards the free delivery threshold.
Sources: Help and Support › Collection & Delivery › Fashion, Home and Beauty | Standard Delivery · Help and Support › Collection & Delivery › Fashion, Home and Beauty | Next Day and Nominated Day Delivery · Help and Support › Collection & Delivery › Fashion, Home and Beauty | Store Collection · Help and Support › Collection & Delivery › Postcode FAQs › Fashion, Home and Beauty · Help and Support › Loyalty & rewards › How to redeem › Does using my Sparks Wallet count towards the free delivery threshold?
What is Marks & Spencer’s returns policy?
Marks & Spencer gives 28 days to return items bought online or in store, except Sale items, unworn and unused; for the festive season, Marks & Spencer accepts full-price items bought from 22 October 2026 until 17 January 2027.
For Sale items bought online, Marks & Spencer allows 14 days to notify a return and a further 14 days to send the items back.
Marks & Spencer says postal returns via Evri or Royal Mail are free, and a Marks & Spencer refund takes 3-5 working days once the return is processed: within 1 day at Fashion, Home & Beauty stores and within 10 days by post.
Sources: Help and Support › Returns & Refunds › General returns questions › What is your returns policy? · Help and Support › Returns & Refunds › General returns questions › What is your Christmas returns policy? · Help and Support › Returns & Refunds › General returns questions › What is your returns policy for sale items? · Help and Support › Returns & Refunds › Do I have to pay for returns?; How do I return items by post? · Help and Support › Returns & Refunds › Refunds › When will I get my refund?
Can you pay with Klarna or Clearpay at Marks & Spencer?
Marks & Spencer accepts Klarna on baskets of £30 to £2,000, split into 3 interest-free instalments every 30 days, and Clearpay on baskets of £30 to £800, split into 4 instalments every 2 weeks.
Marks & Spencer also offers PayPal Pay in 3 on baskets of £20 to £3,000, except baskets with furniture and orders placed in the M&S app.
Marks & Spencer lets Klarna be combined with gift cards, loyalty reward vouchers and valid promotion codes, but Marks & Spencer cannot directly exchange items bought with Clearpay: they are returned for a refund instead.
Sources: Help and Support › Ways to pay › What is Klarna and how do I use it? · Help and Support › Ways to pay › What is Clearpay and how do I use it? · Help and Support › Ways to pay › How do I pay with PayPal 'Pay in 3'? › Can I use PayPal ‘Pay In 3’ instalments? · Help and Support › Returns & Refunds › Refunds › I've paid using Clearpay. How do I make a return? › Can I exchange my item(s) with Clearpay?
Does Marks & Spencer have a rewards programme?
Marks & Spencer runs Sparks, a free rewards programme for UK residents aged 18 or over, which shoppers join through the M&S app or marksandspencer.com/sparks.
Marks & Spencer Sparks members activate personalised offers to earn money into a digital Sparks wallet, and also get a free birthday treat and a free 7th hot drink after collecting 6 stamps.
Marks & Spencer Sparks rewards expire at the end of the quarter in the year after they were earned, giving 12 to 15 months to spend them.
Sources: Help and Support › Loyalty & rewards › Sparks FAQs › About Sparks › What is Sparks? · Help and Support › Loyalty & rewards › Sparks Terms & Conditions › Eligibility · Help and Support › Loyalty & rewards › Sparks FAQs › About Sparks › How do I join Sparks? · Help and Support › Loyalty & rewards › Core programme benefits › How do I start collecting hot drink stamps to get a free hot drink? · Help and Support › Loyalty & rewards › How to redeem › Do my rewards expire?
How do you use a Marks & Spencer discount code?
Marks & Spencer asks shoppers to enter a promotion code exactly as written, including any hyphens, and suggests copying and pasting a code received by email.
Marks & Spencer notes that some codes can only be used once, that codes from its international sites do not work on the UK site, and that each code’s terms say whether it can be combined with other offers.
Marks & Spencer reward vouchers are not promotion codes: they go under ‘Pay by reward vouchers’ in the payment details section of the Marks & Spencer checkout.
Sources: Help and Support › Ways to pay › Promotional Vouchers › Why isn’t my promotional code working? · Help and Support › Ways to pay › Promotional Vouchers › How do I use more than one promotional code when ordering?
